This company had on average 2-3 employee per store and 15-20 employee at each warehouse. These locations were spread across country and didn't have any cluster. So managing compliance, joining, attrition and personnel issues was huge challenge for HR team sitting in Head-Office or Regional Offices.
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Store Opening & Closing was also quite a frequent activity since company was doing great in many states whereas incurring losses in others. So flexibility in Scale of workforce was another major challenge.
Labour compliances in India varies in each State and with scattered workforce, it becomes economically unviable for such companies to register and maintain.
Eternal HR designed entire workforce management process as per regional structure of Company and gave complete access to Regional Managers to monitor & approve on each decision.
We also standardized the HR Processes along with Central HR team and rolled out a training program for all Regional Managers. This inlcuded delivery calendar, SLAs, standard formats, reporting MIS, review mechanism and Escalation Matrix.
Centralized Monitoring & De-centralized Authorization helped company to expand in various locations and save huge costs. It also allowed company to save on huge legal costs incurred earlier in managing employee issues.
Currently we're managing this client for last 8 years with an outsourced strength of 700+ employees.
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